Privacy Policy

1. Introduction

Khaled Khalil ("Century 21") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's applicable privacy legislation.

2. Information We Collect

We may collect the following personal information when you voluntarily provide it:

• Full name, email address, and phone number
• Property address and postal code (for home valuations)
• Property search criteria and preferences
• Messages and inquiry details submitted through our forms

We also automatically collect certain technical data such as browser type, IP address, pages visited, and referring URLs through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services
• Send property information, market updates, and newsletters you have opted into
• Provide home valuations and comparative market analyses
• Improve our website, services, and user experience
• Comply with legal and regulatory requirements (e.g., RECO, FINTRAC)

4. Consent & CASL Compliance

We obtain your express or implied consent before collecting, using, or disclosing your personal information, as required by PIPEDA and Canada's Anti-Spam Legislation (CASL). You may withdraw your consent at any time by contacting us or using the unsubscribe link in any email communication.

5. Disclosure to Third Parties

We may share your personal information with:

• CRM & Marketing Tools: We use Follow Up Boss to manage client relationships. Your contact information is stored securely within this platform.
• MLS® Systems: In the course of providing real estate services, listing information may be shared through the MLS® system operated by the applicable real estate board.
• Service Providers: Trusted third-party vendors who assist with website hosting, analytics, and email delivery, subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to analyze traffic, personalize content, and improve your browsing experience. You may disable cookies through your browser settings, though some features of the website may not function properly.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. You may request deletion of your data at any time.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw your consent for future communications
• Request deletion of your personal data

9. Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: deals@khaledkhalil.ca
• Phone: 647-930-7154
• Office: Ontario, Canada